Careers

Contact Center Leader

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Job Description

Who we are:

RMG Networks is a publicly traded 30-year-old software / services company based in Dallas, Texas. Despite our age, we are in the midst of an incredible renaissance. We are beginning to launch a next generation of software and solutions, to our customers and prospects. We currently work with some of the most prestigious brands in the world, in fact, we currently service over 50% of the Fortune 500 companies.

What do we need:

After spending two years and millions of dollars in development, we have the age-old challenge (opportunity) to reposition everything we do . . . in engaging with prospective customer to introduce and sell our new solutions. Solutions that can be tailored to multiple industries, drive impact with robust content and create engagement with customized content on an easy-to use CMS.

RMG has been a pioneer in the Contact Center visualization space for over 35 years, with an immediate need for a Contact Center Leader to serve as the definitive source of industry knowledge, best practices and techniques to help enable our sales, marketing and product development teams to deliver customer success.

PRIMARY RESPONSIBILITIES

  • Excellent understanding of the Contact Center industry space including deep knowledge of competition, trends, products, opportunities, threats and how to leverage all of them for success.
  • Assist Sales Executives to prospect, uncover and develop opportunities within both new and existing accounts.
  • Guide the company's strategic technology and solution roadmap with actionable customer and industry insights.
  • Work closely with partners, vendors and internal teams to identify and create new solution offerings that complement specific vendor offerings or address unmet needs in the market.
  • Be a thought leader within industry associations connected to Contact Centers as well as expand RMG’s influence to the broader Contact Center community.
  • Create solution case studies or ROI examples for prospective clients that sales executives can utilize to increase the relevance and quality of interactions at each phase of the sales cycle.
  • Create, maintain and deploy industry tidbits, market information or any other source of meaningful, relevant information that the sales team can incorporate in their selling strategy.
  • Provide support for new and ongoing training initiatives and product launches.
  • Perform discovery with prospective / current clients and understand their business needs, articulate the value of offerings, and identify appropriate applications, tools, and solutions.
  • Demonstrate a broad understanding of all products and services by articulating product features, benefits, business value, and competitive advantages – specifically aligning with identified client’s challenges and buying criteria and substantiating Return on Investment (ROI) analysis.
  • Apply industry knowledge, marketplace understanding, best practices and solution expertise to provide input on future solution direction.
  • Drive best practice and solution requirements for client opportunities.
  • Prepare and deliver executive customer presentations.
  • Design and document scripts/scenario approach and content for delivering demonstrations, proofs of concepts and or proofs of technology as required to support the sales process.

Key Responsibilities

Education:

  • Bachelor’s degree or higher.
  • MBA or advanced degree preferred
  • Candidates with industry certifications are also preferred

Experience:

  • Minimum of 10 years of experience with a solid understanding of technology, sales and marketing of CC solutions for mid-market or enterprise provider of contact center infrastructure, workforce management, or CCaaS (cloud). 
  • Demonstrable track record of speaking at industry events, publishing blogs and social media posts that drive demand and interest in enterprise solutions and company engagements.
  • Proven track record of team or individual sales achievement and growth. 
  • Excellent written and interpersonal communication skills.

Qualifications

Company Environment

We are a fast paced, high-energy company.  We have created an environment with an emphasis on making the employee experience great.  Several of the items contributing to this include:

  • Above average benefits including health, dental, vision, life, 401K, and pet insurance all starting day one
  • Great location off a major expressway
  • Tier one office complex including full service restaurants, fitness center and company paid indoor parking
  • Employee training and development

Company Overview

RMG (NASDAQ: RMGN) goes beyond traditional communications to help businesses increase productivity, efficiency, and engagement through digital signage messaging. By combining best-in-class software, hardware, business applications, and services, RMG offers a single point of accountability for integrated data visualization and real-time performance management. The Company is headquartered in Dallas, Texas, with additional offices in the United States, United Kingdom, and the United Arab Emirates. For more information, visit www.rmgnetworks.com.

Why Join RMG

RMG is looking for enthusiastic, results-oriented, and innovative people with a can do attitude to join our team! We offer a team-based, high energy work environment with competitive pay and an outstanding benefits package that are available immediately. Our benefits range from top tier healthcare benefits to company-paid group Life/AD&D, short and long term disability insurance, and many, many more!

Our Manifesto

Our solutions go beyond industry standards
Our work ethics goes beyond 9 - 5
Our products stretch beyond expectations
Our engineers push beyond limitations
Our creativity imagines beyond two dimension
Our partnerships embrace projects beyond the scope of work
Our professionals answer the call to go beyond job descriptions
We go beyond the screen

At RMG, our mission is to extend ourselves beyond industry limitations to capture attention, inspire action, and engage audiences with stunning visuals and real-time data displayed to the right audience at the right time. Every day, we rise above the status quo to think beyond, create beyond and deliver beyond the screen.

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