Solution Engineer

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Job Description

RMG is seeking a dynamic Solution Engineer to join our Delivery team in our Luton office. The Solution Engineer is the "Swiss Army Knife" of RMG. Part pre-sales liaison, who will be engaged throughout the sales process, part delivery project manager, and part application engineer, the Solution Engineer is a critical role for delivering profitable projects and amazing solutions to RMG clients. 

The ideal candidate will have working knowledge of a broad range of hardware, software, and complementary applications as well as keen sales acumen, project management skills and critical RMG software and web application engineering skills. The Solution Engineer will work collaboratively with Sales Executives and will be able to fully scope and document customer engagement solutions using RMG’s technologies as well as third party offerings.

The role combines sales, project management, and billable service delivery tasks. As such the role requires the ability to confidently present to clients and prospects at all levels and the ability to self-manage work and deliver projects on-time and on-budget.


Key Responsibilities

Typical daily functions include:

- Sales calls
- Product demonstrations
- Assisting Sales with RFP responses
- Client project requirements gathering and documentation
- Solution documentation
- Solution service execution to include billable delivery tasks such as installing software, configuring media players, deploying creative assets on client tenants and media players, performing software upgrades, setting up data integrations and more
- Client project management to include status calls, emails, status reports

This role also interfaces heavily with Sales, Development, Customer Support, and Creative Design, to accurately communicate the customer’s requirements to each member of the RMG team.



Education & Experience

* BS Degree in Business, Computer Science, Engineering, Mathematics or related technical field preferred.
* 2 - 5 years related experience in digital signage, retail, supply chain, call center, and/or Internal communications.

Technical Skills

* Strong knowledge of Windows, Linux (Ubuntu), Networking, Security, and Cloud solutions
* Technical knowledge of PBX, Databases, and A/V equipment & distribution
* Knowledge of triggers, beacons, mobile and screen technology, cabling, and video output characteristics (i.e.: resolutions)
* Strong understanding and experience with HTML5, CSS, JavaScript, JQuery, and SQL
* Good knowledge of web server programming languages such as JavaScript, JQuery, PHP, Perl, etc.
* Baseline knowledge of coding languages such as Java, Python, C++, etc.
* Baseline knowledge of operating systems such as Chrome, iOS, and Android
* Proficiency in Microsoft Office, Visio, and graphic/analysis tools
* Working knowledge of Audio/Video distribution, digital signage and streaming media including file formats, codecs, video resolutions, encoding standards and audio/video software
* Competent with Windows Server 2012 and beyond administration
* Experience implementing and supporting databases (MSSQL, PostgreSQL) preferred
* Track record of numerous successful and reference able implementation, integration, or development projects and associated consulting; large clients preferred
* Must have excellent written and verbal communication

Company Overview

RMG goes beyond traditional communications to help businesses increase productivity, efficiency and engagement through digital messaging. By combining best-in-class software, hardware, business applications and services, RMG offers a single point of accountability for integrated data visualization and real-time performance management. The company is headquartered in Dallas, Texas, with additional offices in the United Kingdom and the United Arab Emirates. For more information, visit

Why Join RMG

RMG is looking for enthusiastic, results-oriented, and innovative people with a can do attitude to join our team! We offer a team-based, high energy work environment with competitive pay and an outstanding benefits package that are available immediately. Our benefits range from top tier healthcare benefits to company-paid group Life/AD&D, short and long term disability insurance, and many, many more!

Our Manifesto

Our solutions go beyond industry standards
Our work ethics goes beyond 9 - 5
Our products stretch beyond expectations
Our engineers push beyond limitations
Our creativity imagines beyond two dimension
Our partnerships embrace projects beyond the scope of work
Our professionals answer the call to go beyond job descriptions
We go beyond the screen

At RMG, our mission is to extend ourselves beyond industry limitations to capture attention, inspire action, and engage audiences with stunning visuals and real-time data displayed to the right audience at the right time. Every day, we rise above the status quo to think beyond, create beyond and deliver beyond the screen.

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