Careers

Client Technical Support Specialist

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Job Description

The purpose of the Client Technical Support Specialist is to work within RMG Networks to provide responsive and excellent support in areas of product features, installation, troubleshooting, use and usability of RMG Network's software and hardware products.

 

Key Responsibilities

Job Responsibilities

* Support Windows servers and clients through troubleshooting proprietary applications, SQL, Internet Information Services (IIS), and networking Issues
* Provide excellent client management including communications, responsive follow through, and advocacy for client issues within internal departments. Success is measured by customer satisfaction levels.
* Document detailed issue, description and resolution in call logging database system.
* Identify software/hardware bugs and work with Development and QA teams to document and track them to resolution
* Manages and contributes to the technical support knowledge base for use by customers and internal RMG Networks’ teams.
* Writes technical documentation and trains other support personnel on troubleshooting methodologies.
* Continuously improve your knowledge of the existing and new products in order to optimize the collective team knowledge in order to provide the best possible customer service and satisfaction.
* Carries low volume on call phone every third week.

Qualifications

Education

* Degree in a technical field, certifications (MCP, MCSE, A+), or equivalent experience.

Experience

* 2 - 5 years’ experience in troubleshooting products
* Strong knowledge of networking, including hardware, concepts, and protocols.
* Strong knowledge of Microsoft Operating Systems (Unix/Linux experience is a plus).
* Strong knowledge of MS Office products, IIS, .Net, WPF
* Must have audio visual experience (e.g., implementing A/V hardware).
* Experience with multimedia and digital video compression techniques such as Windows Media Player and Quick time, and knowledge of video codecs.
* Strong knowledge of SQL and advanced queries.
* Strong knowledge of HTML programming.
* Ability to use adv. Debugging tools (Wire Shark, debugview etc.).

Company Overview

RMG goes beyond traditional communications to help businesses increase productivity, efficiency and engagement through digital messaging. By combining best-in-class software, hardware, business applications and services, RMG offers a single point of accountability for integrated data visualization and real-time performance management. The company is headquartered in Dallas, Texas, with additional offices in the United Kingdom and the United Arab Emirates. For more information, visit www.rmgnetworks.com.

Why Join RMG

RMG is looking for enthusiastic, results-oriented, and innovative people with a can do attitude to join our team! We offer a team-based, high energy work environment with competitive pay and an outstanding benefits package that are available immediately. Our benefits range from top tier healthcare benefits to company-paid group Life/AD&D, short and long term disability insurance, and many, many more!

Our Manifesto

Our solutions go beyond industry standards
Our work ethics goes beyond 9 - 5
Our products stretch beyond expectations
Our engineers push beyond limitations
Our creativity imagines beyond two dimension
Our partnerships embrace projects beyond the scope of work
Our professionals answer the call to go beyond job descriptions
We go beyond the screen

At RMG, our mission is to extend ourselves beyond industry limitations to capture attention, inspire action, and engage audiences with stunning visuals and real-time data displayed to the right audience at the right time. Every day, we rise above the status quo to think beyond, create beyond and deliver beyond the screen.

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